Refund & Return policy

Effective Date: 24/07/2024

At ifit, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, our Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds. Please read this policy carefully.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in the same condition that you received it.
  • The product must be in its original packaging.
  • The return request must be initiated within 14 days of the receipt of the product.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used or damaged by the customer.
  • Products not in their original condition or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at ifit.com.ng@gmail.com with your order number, the item you wish to return, and the reason for the return.
  2. Receive Return Authorization: Our customer support team will review your request and, if approved, provide you with a Return Authorization (RA) number and return instructions.
  3. Package the Item: Securely pack the item in its original packaging along with all accessories, manuals, and documentation.
  4. Ship the Item: Ship the item back to us using a trackable shipping method. You are responsible for the cost of return shipping unless the item is defective or damaged.

4. Inspection and Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If approved, your refund will be processed as follows:

  • Refund Method: Refunds will be issued to the original method of payment.
  • Processing Time: Refunds are typically processed within 14 days of receiving the returned item.
  • Notification: You will receive an email confirmation once your refund has been processed.

5. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at ifit.com.ng@gmail.com with your order number and details of the defect or damage. We will provide you with instructions on how to proceed.

6. Return Shipping Costs

  • Customer Responsibility: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
  • ifit Responsibility: If you receive a defective or damaged item, we will cover the cost of return shipping. In such cases, please contact us at ifit.com.ng@gmail.com to arrange for return shipping.

7. Specific Product Requirements

  • Back Cracker, EMS Foot Massager, Menstrual Heatpad, Bluetooth Headband for Fitness: Ensure these items are returned in their original condition, including all accessories, manuals, and documentation.

8. Contact Information

For any questions or concerns regarding your return or refund, please contact our customer support team:

Email: ifit.com.ng@gmail.com
Address: Jabi, Abuja, Nigeria

9. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

By purchasing from ifit.com.ng, you agree to this Refunds and Returns Policy. Thank you for shopping with us and trusting ifit for your wellness needs.